Privacy policy

1. Personal Data

We place great importance on your personal integrity and strive to protect your personal data as effectively as possible. This policy explains in more detail what type of information we collect and how it is used.

Upplevelser Andrén AB, 556899-1409, Voltavägen 13, 168 69 Bromma is the data controller responsible for processing your personal data.

2. Handling and Use of Personal Data

Joyfulexperience.uk implements the legally and technically required security measures to ensure that your personal data is not manipulated, lost, destroyed, or accessed by unauthorised parties. Our security procedures are updated as technology develops and improves.

Your personal data is processed using modern information technology and used to fulfil the customer relationship (delivery, customer service) as well as for marketing purposes.

2.1 Order

The following personal data is stored during an order: name, address, email, phone number, date of birth, gender, and IP address. We store this information to process your order and assist with any questions.

2.2 Other Use of the Website

Certain functions on the website allow users to provide personal data (newsletter, contact form, etc.). In these cases, the data you provide is stored.

2.3 Automatically Collected Information

When using the website (joyfulexperience.uk), we automatically collect general information about your visit. This information is not personal and includes, for example, what type of browser or operating system you use.

2.4 Newsletter Subscription

If you are not a newsletter subscriber, we will not send you newsletters. For all newsletter subscribers, we always provide the option to unsubscribe directly in the newsletter.

2.5 Data Processors

Your data is NOT shared with third parties that do not act as data processors. Examples of subcontractors acting as data processors include:

• Customer service, which needs data to communicate with you via email or phone.
• Distributor, which ships the order to you.
• Relevant experience provider, if the booking is made through us.
• Payment solution Svea Bank, to manage invoices as well as payments and withdrawals.
• Data processors providing marketing activities.
• Police, in case of fraud or other matters where it is necessary to transfer data to the police.

3. How Do We Protect Your Personal Data?

To protect your personal data, we have implemented several security measures. We conduct regular security checks, with a focus on the security of our IT system, and access to your personal data is restricted to relevant personnel.

We do not store sensitive information such as payment or credit card numbers. Purchases are processed via Svea Bank Checkout, which complies with the so-called Payment Card Industry Data Security Standards (PCI DSS). Sensitive data is transmitted encrypted via SSL (Secure Socket Layer).

4. How Long Do We Store Our Customers’ Data?

We retain your data for up to 12 months after the use of your experience.

If you are a newsletter subscriber, your email address is stored until you cancel the subscription.

5. Access to, Updating, and Correction of Your Personal Data

In accordance with the Data Protection Regulation (GDPR), you as a customer have the right to request a free register extract from us. You can then raise objections and ask us to correct inaccurate, incomplete, or misleading data or to restrict data. You also have the right to receive assistance in transferring your personal data. You can cancel your subscription at any time and request that all your personal data be deleted.

Send a written (signed) request to:
Upplevelser Andrén AB
Voltavägen 13
168 69 Bromma

To protect our customers’ privacy, we send your register extract only to the address registered with the population register authority.

5. Changes to the Privacy Policy

Joyfulexperience.uk reserves the right to make changes to this privacy policy.

Last updated: 27 March 2025